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Returns & Exchanges
We want you to be thrilled with your purchase! If you would like to return your purchase for any reason, please send it back to us insured and pre-paid (COD shipments will not be accepted). The jewelry must arrive unworn, in perfect condition, in its original packaging, and with the receipt. We must receive your return within 10 days of your order’s delivery. Returns that meet these criteria will receive a full refund minus the original shipping charge and any resizing fees. Please include all of your contact information inside of the package, along with the reason for your return. We are happy to offer complimentary resizing upon purchase for rings when possible. Please understand that we do incur costs for this service! The cost of resizing will be deducted from your purchase amount if a refund is required.
We process returns within 48 hours of receipt and will send an email confirmation when your return is processed.
Items purchased on the website may be returned in person, within 10 days, at our Hood River location. Online and in-store purchases are subject to separate policies.
Please send returns to:
Chemistry Attn: Returns
310 Oak Street, Suite 103
Hood River, OR 97031
HOLIDAY EXTENDED RETURN PERIOD:
Anything purchased during the month of December can be returned for store credit or refund until January 10th of the following year. If jewelry is received after January 10th, a store credit in the amount of the order (minus shipping) will be issued.