FAQs

How can I contact someone at Chemistry Jewelry?

We can be contacted by phone at (541) 386-7069, or by email at shop@chemistryjewelry.com. We are in the gallery from Mon-Sat 10am-6pm, and Sun 10am-5pm.

Do you have a physical location?

Yes we do! Come and visit our gallery downtown Hood River where we are open Mon-Sat 10am-6pm and Sun 10am-5pm. Our address is:

Chemistry Jewelry

310 Oak Street, Ste. 103

Hood River, OR 97031


Can someone help me make a selection?

We love to help you find the perfect piece(s)! Contact the gallery by email shop@chemistryjewelry.com or by phone at (541) 386-7069

What method of payments do you accept?

It's all good! We accept all major credit cards, cash, and money orders. 

How do I place a special order?

 Give us a call! We’ll work through all of the details together, and send you an order invoice that you can pay at your convenience. 

How long does a special order take?

Timing can vary throughout the year and by artist, but usually we expect 4-6 weeks for a special order. Keep in mind that our jewelry is made lovingly by hand. Plus, all great things are worth the wait!

How do I make changes to an order that has been placed?

Contact us as soon as possible! An order is finalized once production has commenced - but if the change can be made we will certainly make it happen. We want you to love your jewelry! 

How quickly do orders ship?

 As soon as they’re available! Orders placed before noon usually make it out the same day, or the next business day. Special orders ship to you the next business day after they arrive to us. 

Do you ship Internationally?

Sometimes! We try to be accommodating to every jewelry lover. Please keep in mind that you may need to pay additional import taxes or customs fees upon delivery. 

Do you charge sales tax?

As an Oregon based business, we are exempt from sales tax.  

Can I have an item gift wrapped?

 Absolutely! We wrap items being sent automatically. If you’re ordering more than one item and would like pieces wrapped for individual gifting, please let us know in the notes section at checkout. 

What if the item I purchased needs repairs?

There’s no blanket answer for jewelry repair. Every piece is individual! Give us a call, or send us an email with a photo of the piece that needs to be repaired and we’ll do our very best to get it back to it’s original beauty. 

Can I return an item that I purchased online?

Sure! We understand that things don’t always work out the way we imagine. Check out our return policy page for more information on how to proceed.

Can I purchase a gift card online?

 You can! Here’s a quick link.